1. Introduction
gv77 ("we", "our", "the Platform") operates the online casino and sports betting website accessible at gv77.app. This Privacy Policy describes our practices regarding the collection, use, disclosure, and protection of personal information relating to registered users and visitors of the gv77 Platform.
By registering an account or continuing to use the gv77 Platform, you acknowledge that you have read and understood this Privacy Policy and agree to the processing of your personal data as described herein. If you do not agree, please discontinue your use of the gv77 Platform and close your account.
This policy applies to all Pakistani players and users globally who access gv77.app, regardless of their device or connection method.
2. Data Controller
gv77 is the data controller responsible for the personal information processed under this Privacy Policy. For all data-related queries, requests, or complaints, you may contact us at the details provided in Section 14 of this document. gv77 is committed to fulfilling its obligations as a data controller under applicable international data protection frameworks.
3. Data We Collect
gv77 collects the following categories of personal data:
- Identity Data: Full legal name, date of birth, nationality, and government-issued identification documents submitted during KYC verification.
- Contact Data: Email address, phone number, and residential address (including city – e.g., Karachi, Lahore, Islamabad, Rawalpindi, or Faisalabad).
- Account Data: Username, hashed password, account preferences, and communication preferences.
- Financial Data: Payment method details, transaction history, deposit and withdrawal records, and PKR account balances. Note: gv77 does not store full payment credentials; payment processing is handled by certified third-party payment processors.
- Usage Data: Pages visited, features used, betting and gaming activity, session duration, device type, browser, and operating system.
- Technical Data: IP address, device identifiers, cookie data, and approximate geolocation derived from your IP address.
- Communications Data: Records of your interactions with gv77 support via live chat or email, including the content of those communications.
4. How We Collect Your Data
gv77 collects personal data through the following means:
- Direct interactions: Information you provide when registering, completing KYC, making deposits or withdrawals, or contacting support.
- Automated technologies: Cookies, web beacons, and similar tracking technologies that collect usage and technical data as you interact with the Platform.
- Third parties: Identity verification providers, payment processors (such as those handling JazzCash, Easypaisa, HBL, or UBL transactions), and fraud detection services may supply gv77 with supplementary data for verification and compliance purposes.
5. How We Use Your Data
gv77 processes your personal data for the following purposes:
- To create, manage, and administer your gv77 account.
- To process deposits, withdrawals, and verify payment methods in PKR.
- To verify your identity and age (18+) in compliance with our KYC obligations.
- To provide, maintain, and improve the gv77 Platform, including cricket betting, live casino, and slots services.
- To detect and prevent fraud, money laundering, and other prohibited activities.
- To comply with applicable laws, regulatory requirements, and licensing obligations.
- To communicate with you regarding your account, transactions, and applicable promotions.
- To enforce our Terms & Conditions and Responsible Gaming policies.
- To conduct internal analytics and improve user experience for Pakistani players.
6. Legal Basis for Processing
gv77 processes personal data on the following legal bases:
- Contractual necessity: Processing required to perform the contract between you and gv77 (i.e., operating your account and delivering services).
- Legal obligation: Processing required to comply with KYC, AML, and other regulatory requirements applicable to gv77's licensed operations.
- Legitimate interests: Processing conducted for fraud prevention, platform security, internal analytics, and responsible gaming enforcement, where such interests are not overridden by your privacy rights.
- Consent: Where gv77 relies on your consent for specific processing activities (such as marketing communications), you have the right to withdraw that consent at any time.
7. Data Sharing & Disclosure
7.1 gv77 does not sell your personal data to third-party marketers or data brokers under any circumstances.
7.2 gv77 may share your personal data with the following categories of recipients:
- Payment processors: Third-party services facilitating JazzCash, Easypaisa, HBL, UBL, Meezan Bank, and Bank Alfalah transactions. These processors receive only the data necessary to complete your transaction.
- Identity verification providers: KYC and AML service providers used to verify your identity and age.
- Game software providers: Certified casino game providers who may receive pseudonymised session data to operate their RNG and live dealer systems.
- Regulatory and law enforcement authorities: Where required to do so by applicable law, court order, or regulatory directive.
- Professional advisors: Legal, audit, and compliance advisors operating under appropriate confidentiality obligations.
7.3 All third-party recipients are contractually bound to process gv77 user data only for specified purposes and to maintain appropriate security standards.
8. Data Retention
gv77 retains your personal data for as long as your account remains active and for such additional period as is required to comply with legal, regulatory, and licensing obligations. In practice, transaction and identity records are retained for a minimum of five (5) years following account closure, in line with standard AML record-keeping requirements.
Usage and technical data collected for analytics purposes is retained for shorter periods and is subject to regular review and deletion cycles. Where data is no longer required for any legitimate purpose, gv77 will securely delete or anonymise it.
9. Data Security
gv77 implements technical and organisational security measures appropriate to the nature of the data processed and the risks involved. These include:
- 256-bit SSL/TLS encryption for all data transmitted between your device and the gv77 Platform.
- Encrypted storage of passwords using industry-standard hashing algorithms. gv77 staff cannot view your password in plain text.
- Access controls limiting internal access to personal data on a strict need-to-know basis.
- Regular security assessments, penetration testing, and vulnerability monitoring.
- Incident response procedures including breach notification protocols.
Notwithstanding the above measures, no data transmission or storage system can be guaranteed to be 100% secure. You are responsible for maintaining the confidentiality of your gv77 login credentials and for notifying support immediately if you suspect unauthorised access to your account.
10. Your Privacy Rights
Subject to applicable law, you have the following rights in relation to your personal data held by gv77:
- Right of access: Request a copy of the personal data gv77 holds about you.
- Right to rectification: Request correction of inaccurate or incomplete personal data.
- Right to erasure: Request deletion of your personal data where it is no longer required for a legitimate purpose, subject to regulatory retention obligations.
- Right to restrict processing: Request that gv77 limit the processing of your data in certain circumstances.
- Right to data portability: Request a machine-readable copy of data you have provided to gv77.
- Right to object: Object to processing based on legitimate interests, including direct marketing.
- Right to withdraw consent: Where processing is based on consent, withdraw that consent at any time without affecting the lawfulness of prior processing.
To exercise any of these rights, please contact gv77 support using the details in Section 14. gv77 will respond to all legitimate requests within a reasonable timeframe.
11. Cookies & Tracking Technologies
gv77 uses cookies and similar tracking technologies to operate the Platform, maintain your login session, remember your preferences, and collect usage analytics. Cookies used on the gv77 Platform include:
- Essential cookies: Required for the Platform to function. These cannot be disabled without impairing the user experience.
- Analytics cookies: Used to understand how players interact with the Platform, which pages are visited most, and how performance can be improved.
- Preference cookies: Store your language, region, and display preferences between sessions.
You may manage or disable cookies through your browser settings. Disabling essential cookies will affect your ability to log in and use key features of the gv77 Platform.
12. Minors
gv77 is strictly an 18+ platform. We do not knowingly collect personal data from individuals under the age of 18. If gv77 discovers that personal data has been collected from a minor, that data will be deleted and the associated account will be permanently closed. If you are a parent or guardian and believe a minor has registered on gv77, please contact us immediately.
13. Changes to This Privacy Policy
gv77 may update this Privacy Policy from time to time to reflect changes in law, our operations, or data processing practices. Where changes are material, we will notify registered users via the Platform or by email. The "Last updated" date at the top of this document will always reflect the most recent revision. Your continued use of the gv77 Platform following publication of an updated Privacy Policy constitutes your acceptance of the revised terms.
For all privacy-related enquiries, data subject requests, or to report a data protection concern, please contact gv77 via:
- Email: [email protected]
- Live Chat: Available 24/7 from within your gv77 account dashboard.
- Response Time: Data subject requests will be acknowledged within 72 hours and responded to within 30 days.